Foreign Service Construction Engineer

The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles.

In 2016, 835,400 people were employed in the U.S. as computer support specialists. The two main takeaways that I hope every entry level person reading this post walks away with are have a plan build a network of people. You will not move up if you do not quickly start meeting people in your company and getting involved in many discussions. To save money and time, companies are now looking to hire people who understand the full stack of networking technologies, also known as full stack network engineers. If you’re at an entry level role, consider making it a goal to land one of your near future positions at a VAR.

The Core 2 ( ) covers operating system installation and configuration, security, operational procedures, and troubleshooting software. We include a mix of such credentials in our list of leading help desk certifications. We do understand that in some organizations, help desk positions may be staffed to meet support requirements for specific vendor products, platforms and tools. Other positions may be open to anyone with a good general technical background and an understanding of IT operations, practices and procedures.

A great support agent integrates a bit of fun into their daily tasks to make everyone’s loads a little lighter. Mentors might expose your weaknesses, but they will also provide you with opportunities to improve. Glean Python Developer best remote team management practices from someone who does it. Our article on valuable programming languages for sysadmins in 2019 is a great resource for identifying which programming languages to start mastering.

Getting A Job

When new employees are hired, Desktop Support Engineers are responsible for setting up their workstations. This includes ensuring that new employees have the programs, applications and other technology they need to perform their duties. In addition to setting up and configuring computers and software, Desktop Support Engineers also maintain, update and upgrade equipment as needed. Desktop Support Engineers are IT professionals who fix issues with an organization’s desktop computers and laptops, as well as handle concerns with servers and security issues affecting business networks. Desktop Support Engineers most often work as part of a helpdesk team, reporting to the Senior Systems Administrator or Engineer and sometimes supervise junior helpdesk employees. As computer issues can arise at any time, Desktop Support Engineers may be expected to work a variety of shifts, including nights and weekends. This is hands-down the very best thing a person looking to break into IT — or in the early years of their career — can do.

Some places are better than others when it comes to starting a career as a help desk specialist. The best states for people in this position are New Jersey, California, Alaska, and New York. Help desk specialists make the most in New Jersey with an average salary of $64,675. Whereas in California and Alaska, they would average $59,142 and $58,838, respectively. While help desk specialists would only make an average of $57,355 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics’ Location Quotient, we narrowed down our list of states to these four.

Speaking of automation, you’ll also serve your sysadmin aspirations well by learning a relevant programming language. A good reading list is also key; Larson says he recently sent Taz Brown’s Enable Sysadmin article, “Learn the technical ropes and become a sysadmin,” to someone who was looking to break into the systems administration field. Will this require you to invest some personal https://www.priscilla-consulting.ro/dev/limocluj/level-2-help-desk-engineer-jobs/ time researching and getting your hands dirty with other technologies? Probably, but it will be worth it if it helps you land the job you want. Plus, the vast trove of resources available online makes that education more accessible than ever. Also, stay alert for opportunities to volunteer for projects with your current employer that will expose you to new tools and topics.

It System Engineer

These resources include both free and paid ones created by top professionals, schools and companies. These IT support certification courses are suitable even for learners who do not wish to take the CompTIA certification exam, but just looking to learn about the basics of IT and computers.

Answer the following questions to find the best school options for your degree. Post a Help Desk Technician job to 100 job boards with one submission.

This can be a game-changer for early career IT pros thinking about the next step because you’ll ideally get the chance to prove yourself on the job, rather than in the traditional recruiting and hiring process. “The best thing you can do to transition from service Become a Help Desk Engineer desk to sysadmin is to find a company that wants to help you with that transition,” says Sam Larson, director of service engineering at OneNeck IT Solutions. Details about how we use cookies and how you may disable them are set out in our Privacy Statement.

As you can see, working on an IT service desk takes a certain kind of person. What’s more important is your ability to stay calm under pressure, be super-patient, and have an eagerness to develop your technical skills. These are examples of “soft skills” and aren’t really something you can learn on the job. Sure, you can develop them with practice, but they’re really about who you are as a person. What skills and experience do you need to get an interview and then land the role? This article looks at some of the essential skills that make for a great service desk agent, along with advice on the experience and qualifications that will help you to land the job. You will learn if you pay attention to what goes on around you and ask plenty of questions.

During this process, they need to keep their clients abreast of the progress. They must record incidents correctly and categorize and prioritize them as per their team procedures. Engineers carry out an assessment of issues thoroughly with end users to aid in the first point of contact problem resolution. Designing and figuring out what to include on your resume can be tough, not to mention time-consuming.

Help desk analysts, also known as help desk technicians, act as the point of contact between computer users and the information technology department. They communicate with customers to diagnose computer issues and assist with the setup, installation, Python and use of new software or hardware. Analysts typically work at remote locations, but they may travel to help clients or customers onsite. Many are scheduled during weekends and nights in order to provide around-the-clock assistance.

Service Desk Engineering Manager

As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer. It could also mean performing routine maintenance of a company’s computer networks and internet systems or teaching staff how to use new technologies.

Someone with a cert in routing and switching could become a network engineer and make a great living. The best part is that if you’re feeling down or maybe even lost, you can get plenty of support. For instance, someone struggling to prepare for a certification or having a bad time at work can simply share part of their story with their community and be flooded with tons of positive messages. This may seem like a triviality, but having the privilege to rely on a supportive community can make a gigantic difference in your career. VARs sell and install the manufacturer’s products for customers, who may or may not need help managing their network.

1BLS salary data represents national, averaged earnings for the occupations listed and includes workers at all levels of education and experience. The BLS projects employment in computer support to grow by 10 percent through 2026.

And without maintenance of that software, as well as the hardware it runs on, entire civilizations might go without power and basic survival needs. The bulk of your work would be done over the phone, by email and, increasingly, through web-based fault-finding programs. These programs can be used by customers online, or you can use them to fix their computer problems remotely. Helpdesk professionals offer support to computer users with any technical issues. When you have a long list of tickets, and know there are more coming in, it’s tempting to work on as many as possible, without truly solving the problem at hand. Focusing on the quality of the support you give, as opposed to the quantity of tickets you touch, will ensure you’re actually solving problems and creating happy customers.

Typical level of education that most workers need to enter this occupation. Additional training needed to attain competency in the skills needed in this occupation. Information security analysts plan and carry out security measures to protect an organization’s computer networks and systems. Network and computer systems administrators are responsible for the day-to-day operation of computer networks. Career Computer programmers write and test code that allows computer applications and software programs to function properly. Explore resources for employment and wages by state and area for computer support specialists. Association of Support Professionals – An international membership organization for customer support managers, executives, professionals, and those interested in the field.

• According to the US Bureau of Labor, the number of jobs open to IT support specialists is set to increase by up to 12% by 2024.
• Some also embed certificate or certification content and even help desk credentials in their programs outright.
• Teeple emphasizes the importance of knowing how to support your team and your employer as you advance up the IT ladder—a skill that’s honed to perfection working as a help desk technician.
• These are two skills that will prove invaluable in any higher-level IT position.
• Although training and credentials for help desk positions are available, many candidates come into these jobs fresh out of college or from other fields without the benefit of formal help desk certifications.
• You’ll learn how to view problems from the users’ perspectives and work effectively with a team.

Because computer support is important for businesses, support services may need to be available 24 hours a day. As a result, many support specialists must work nights or weekends. However, a few specialized help-desk technicians may have to travel to a client’s location to solve a problem. I’m currently back in school to finish my bachelor’s degree but I still am unable to break through. when I do interview, I don’t have the “right” kind of networking experience. I have worked as a 1099 IT contractor, replacing networking equipment, running cables and troubleshooting. I would love to get a opportunity to learn more but the card have not been dealt that way.

This can be incredibly beneficial if you’re not sure which career path you ultimately want to take. Getting a job on a corporate IT service desk is a great idea if you want a career in tech. The IT service desk is a common entry-level role into the tech industry, which means that you don’t usually need fancy qualifications or a super-techy brain to get on board. To get here, you have to have had lots of hands on experience, both with successful deployments and failed deployments. There isn’t an architect out there who hasn’t dealt with failures or mistakes in their career. At this level you are an influencer, trusted advisor and liaison between the decision makers and the administrators/engineers who will bring your design to life. It helps to have been an admin at one point in your career to understand what the team will go through with implementing a design.

That’s why we put together a guide that is designed to help you craft the perfect resume for becoming a Help Desk Specialist. If you’re needing extra inspiration, take a look through our selection of templates that are specific to your job. There are certain skills Become a Help Desk Engineer that many help desk specialists have in order to accomplish their responsibilities. We discovered that a lot of resumes listed analytical skills, speaking skills and writing skills. Tell us your goals and we’ll match you with the rights job to get there.

By selecting “Submit”, I authorize Rasmussen College to contact me by email, phone or text message at the number provided. These are transferrable skills that will stick with you on your journey of climbing the corporate ladder in the IT industry. “Technical knowledge doesn’t always stay relevant, but the ability to quickly research and master new challenges will never go down in value,” Teeple says.

This is your chance to ditch your dead-end job and achieve financial success in your dream career. Hardware and software change, but your ability to communicate effectively and think critically does not. Help desk work is an excellent place to refine the soft skills that will serve you well as you progress in your career. “Most careers in tech start at a help desk,” explains Nick Teeple, co-founder of the tech startup Skyline Servers.

Desktop Support Engineer (level

In fact, many help desk specialist jobs require experience in a role such as technical support specialist. Meanwhile, many help desk specialists also have previous career experience in roles such as computer technician or help desk analyst. Hard skills like these are helpful to have when it comes to performing essential job responsibilities. The hourly wage for help desk technicians ranges from $12 to $44 per hour, depending on location, technical specialty, experience level, and certifications held. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager. That can involve everything from resetting passwords to managing software licenses to offering training and support on programs.